bunq keeps your money safe
Discover the advanced technology we use to keep you and your money safe, and why we're the trusted choice for millions
We only use secure channels
Our apps infrastructure is so solid that fraudsters resort to social engineering to gain access. Rest assured, when we reach out to you, it will only be through our secured, in-app chat. If you ever receive a phone call from someone claiming to be from bunq, hang up to the phone. It’s a SCAM!
Control your security
Our goal is to provide you with peace of mind. While we stay vigilant on our end, we're also putting you in full control. The bunq app, equipped with a suite of groundbreaking security features, makes it easy for you to always stay one step ahead.
Delayed Payments
Our algorithms monitor all transactions. The moment a transaction is flagged as suspiscious, we'll notify you and give you 24 hours to cancel the payment if needed.
Safety lock
If our systems notice any suspicious activity on your account, we’ll temporarily freeze it in order to secure your funds. Only once you verify your identity will we unlock your account.
Security Alerts
We keep an eye out for your safety each and every step of the way. For instance, if you send a payment and the recipient’s name doesn’t match their IBAN, we’ll prompt you to double-check and confirm.
We've got your back
Just in case anything does go wrong, you can reach us 24/7/365. If you're a victim of fraud, a hack, want to report phishing, or report a security vulnerability please use one of our forms. For other matters, please contact our support team.
Report fraud
Use this form to report any suspicious or fraudulent activity related to your bank account. We'll take immediate action to secure missing funds, and pursue legal action against the scammer.
Report phishing
Use this form to report any suspicious messages you've received related to your bunq account. Our team will investigate swiftly and take necessary measures to prevent fraudulent activities.
Report a hack
Use this form to if you suspect your bunq account has been accessed without your permission. We'll secure your account, start an investigation, and get you back in your account as soon as possible.
Report a vulnerability
Use our Zerocopter form to report any security vulnerabilities you’ve discovered in bunq. Our security team will review your report, investigate swiftly, and work on a fix to keep our systems secure.
Contact us
Our guides are available day and night to help you with emergencies. We speak your language and move quick when your money's on the line. Explore all the ways you can get in touch with us on our Contact page.
Check out all our plans
bunq Free
The essentials to get you started.
bunq Core
The bank account for everyday use.
bunq Pro
The bank account that makes budgeting easy.
bunq Elite
The bank account designed for your international lifestyle.
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