1. What are cookies?

Cookies are small (text) files that hold information about you, your device or your session. They are used to enable certain functionalities for our products, services, and websites. We store these on your device in order to optimize your experience. Some of the cookies we place are critical for our services to work and apply regardless of whether you provide consent. We also place some non-essential cookies to collect additional information that helps us improve our services.

2. Why does bunq use cookies?

We use cookies to:

• provide basic functionalities of our products and services;

• improve the usability of our products and services;

• show you personalized ads across the web and analyze their effectiveness;

• learn more about the use of our products and services by conducting analyses for statistical, strategic and scientific purposes; and

• manage customer relationships.

We can combine the data gathered from cookies with other data we have about you, to learn more about your personal customer journey, your use of our products and services and to improve our (personalized) marketing as described in this Privacy & Cookie Statement. 

3. Google Analytics

For bunq.me, bunq.to and together.bunq.com, we have configured Google Analytics in accordance with the guidelines for privacy friendly use from the Dutch Data Protection Authority (‘Handleiding privacyvriendelijk instellen van Google Analytics’). This means we’ve signed a data processing agreement with Google, anonymize IP-addresses and have disabled data sharing where possible. Additionally, Google allows you to opt-out for their analytics cookies via tools.google.com/dlpage/gaoptout.

4. Taboola

In order to gather analytics on the performance of our advertisements, we use Taboola (New York, 16 Madison Square West). Your personal data will be collected if you consent to cookies of the website where the bunq advertisement was placed or if you consent to bunq cookies. If you reject both cookies, no personal data will be collected. We have signed an agreement with Taboola to guarantee your privacy. No personal data will be transferred to any countries without first placing appropriate safeguards on privacy (Standard Contractual Clauses, Adequacy Decisions, Data Privacy Framework Certification, etc.). For more information on Taboola, please refer to its privacy statement here: taboola.com/policies/privacy-policy.

5. Cheq

Cheq allows us to block bots and fraud on our website from affecting our analytics. For more information on Cheq, please refer to their privacy statement: https://cheq.ai/data-privacy/.

6. VWO

We use VWO to test new functionalities and content on our website. It also collects user insights for us, so we can optimize our website’s performance. For more information, please refer to their privacy statement: https://vwo.com/privacy-policy/.

7. Snowplow

Snowplow allows bunq to track events and analyze activity on bunq web, bunq.com, and the bunq app. For more information on how Snowplow collects your data, please refer to the Snowplow privacy policy: https://snowplow.io/privacy-policy/. 

8. Social Media Pixels

bunq uses social media pixels to advertise to audiences on those platforms.  Your personal data will be collected if you consent to cookies of the website where the bunq advertisement was placed or if you consent to bunq cookies. The pixels currently placed are TikTok, Snapchat, and LinkedIn pixels.

9. Adjust

Adjust allows bunq to track events and analyze activity on bunq web, bunq.com, and the bunq app. For more information on how Adjust collects your data, please refer to the Adjust Privacy Policy: https://www.adjust.com/terms/privacy-policy/.

10. How can I block and delete cookies?

In addition to the measures as described in this statement, if you can easily block and remove all cookies on your device via the privacy settings of your web browser.

If you want to prevent new cookies from being placed on your device, you can block the use of cookies via the privacy settings of your web browser. You can choose to block all cookies or only cookies from specific websites. Please note that blocking cookies will not automatically remove cookies that are already stored on your device.

Please be aware that by blocking and/or deleting cookies, our websites (and possibly other websites) might not function properly. With every new session, new cookies will be placed unless you have blocked the use of cookies.