Report a formal complaint
Use this form to formally lodge a complaint about any issues or concerns related to our services or customer experience. Whether it's regarding a specific transaction, support, or any other matter, your feedback helps us improve. We take all complaints seriously and strive to resolve them in a fair and timely manner.
For Spanish users: Please change your region to Spain (Find it below this form). This ensures that we collect all the relevant data.
About you
What's your full name?
What's your email address?
If you are a bunq user, please use the same email address you use to log in to your account.
What's your phone number?
What country is your address set to?
What is your home address?
What place are you currently in?
About the issue
When did this issue start?
Is this issue related to EVR?
EVR is the Dutch banking External Referral Register. In this register, all banks part of the PIFI are allowed to report and identify fraudulent persons. This means that once an individual is added to the register, they might have limited access to other banking or financial services in The Netherlands.
Which department handled the issue?
Please describe what happened
If you've filed a police report or have other document related to the complaint, please upload a copy of it here
Click to upload file or drag-and-drop. Max 25mb
Please complete your submission
The data you provide in this form is collected and processed by bunq within the EU data region and in compliance with relevant privacy laws and regulations.
Report a formal complaint
Use this form to formally lodge a complaint about any issues or concerns related to our services or customer experience. Whether it's regarding a specific transaction, support, or any other matter, your feedback helps us improve. We take all complaints seriously and strive to resolve them in a fair and timely manner.
For Spanish users: Please change your region to Spain (Find it below this form). This ensures that we collect all the relevant data.
About you
What's your full name?
What's your email address?
If you are a bunq user, please use the same email address you use to log in to your account.
What's your phone number?
What country is your address set to?
What is your home address?
What place are you currently in?
About the issue
When did this issue start?
Is this issue related to EVR?
EVR is the Dutch banking External Referral Register. In this register, all banks part of the PIFI are allowed to report and identify fraudulent persons. This means that once an individual is added to the register, they might have limited access to other banking or financial services in The Netherlands.
Which department handled the issue?
Please describe what happened
If you've filed a police report or have other document related to the complaint, please upload a copy of it here
Click to upload file or drag-and-drop. Max 25mb
Please complete your submission
The data you provide in this form is collected and processed by bunq within the EU data region and in compliance with relevant privacy laws and regulations.
Report a formal complaint
Use this form to formally lodge a complaint about any issues or concerns related to our services or customer experience. Whether it's regarding a specific transaction, support, or any other matter, your feedback helps us improve. We take all complaints seriously and strive to resolve them in a fair and timely manner.
For Spanish users: Please change your region to Spain (Find it below this form). This ensures that we collect all the relevant data.
About you
What's your full name?
What's your email address?
If you are a bunq user, please use the same email address you use to log in to your account.
What's your phone number?
What country is your address set to?
What is your home address?
What place are you currently in?
About the issue
When did this issue start?
Is this issue related to EVR?
EVR is the Dutch banking External Referral Register. In this register, all banks part of the PIFI are allowed to report and identify fraudulent persons. This means that once an individual is added to the register, they might have limited access to other banking or financial services in The Netherlands.
Which department handled the issue?
Please describe what happened
If you've filed a police report or have other document related to the complaint, please upload a copy of it here
Click to upload file or drag-and-drop. Max 25mb
Please complete your submission
The data you provide in this form is collected and processed by bunq within the EU data region and in compliance with relevant privacy laws and regulations.
We’re here to help
If there's no form for your situation, you have any questions or need assistance with anything else, we're always available to offer a helping hand.
We’re here to help
If there's no form for your situation, you have any questions or need assistance with anything else, we're always available to offer a helping hand.
We’re here to help
If there's no form for your situation, you have any questions or need assistance with anything else, we're always available to offer a helping hand.