Yes. bunq holds a European banking licence, and eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor.
Formal complaint
Submit a formal complaint if you’re unhappy with a bunq product, service, or support experience.
Formal complaint
Submit a formal complaint if you’re unhappy with a bunq product, service, or support experience.
Formal complaint
Submit a formal complaint if you’re unhappy with a bunq product, service, or support experience.
Reporting a fraud case? please use the dedicated form instead.
Do you want to request a refund? Click here!
Need to make a GDPR request, please check out our Privacy Policy.
If you want to speak to our support team, please check out this article.
Reporting a fraud case? please use the dedicated form instead.
Do you want to request a refund? Click here!
Need to make a GDPR request, please check out our Privacy Policy.
If you want to speak to our support team, please check out this article.
Reporting a fraud case? please use the dedicated form instead.
Do you want to request a refund? Click here!
Need to make a GDPR request, please check out our Privacy Policy.
If you want to speak to our support team, please check out this article.
We process the information you provide here to handle and resolve your formal complaint about our services.
Lawful basis: Article 6(1)(f) GDPR — legitimate interest in operating an effective complaints and dispute-resolution process.
The retention period and full details on your data subject rights are available in our privacy policy.
Frequently Asked Questions
Find clear answers about contact report formal complaint and where to go next.
Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.
Frequently Asked Questions
Find clear answers about contact report formal complaint and where to go next.
Yes. bunq holds a European banking licence, and eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor.
Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.
Frequently Asked Questions
Find clear answers about contact report formal complaint and where to go next.
Yes. bunq holds a European banking licence, and eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor.
Open Profile → Support in the bunq app for 24/7 chat. For urgent card or access issues, use the SOS line in the app. You can also email support@bunq.com from the address linked to your account.
Chargebacks don’t apply to bank transfers, iDEAL, Wise, B2B direct debits, or SWIFT. Card chargebacks also aren’t available for investment or crypto top-ups, e-money wallets, charity donations, or gambling merchants, contact the merchant directly in those cases.
For eligible bunq card payments, you can usually dispute within 90 to 120 calendar days of the transaction, depending on the reason. Open the payment in the app and tap Request a Chargeback if the option is shown.
Eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS) up to €100,000 per depositor where the rules apply.
We also use features like IBAN name checks, fraud monitoring, remote-access detection, and extra security warnings. See the help article for more on how we protect your account.
The full chargeback process can take between 50 and 120 days, depending on your case. We’ll keep you updated as it progresses.